Cancelation of the new contract

My Telkom Mobile contract was coming to an end. As usual, one starts getting calls from potential Service Providers.

When I got a call from Sell Direct who told me me they do sales and marketing for Telkom, I dudnt think much and just chose the suitable package that suited my needs and the phone was delivered.

Only when I opened the box and tried to download apps, was I shocked that it neither has Google Play Services, nor 5G capabilities. I was devastated since that can be a beginning of a bumpy ride with a Service Provider. Especially when they attached a notice stating that no return policy kicks in once the seal is broken. Why would one return the device before opening the box.

As a client, the demand for my consumer rights kicked in. Within 10 days, I started making noise. At first I thought I wasnt listed to. But on the second attempts, I ended up with Dispute resolutions, who listened to my story and promised to listen to the recording and get back to me.

To my surprise they got to me to confirm that nowhere in the recording was I told that the phone doesn't have Google play services and 5G capabilities.

They collected the phone yesterday and promised to cancel the 24 months contract after month 1. I would have been a painful two years. Imaging trying to upgrade and end up downgrading.