Can't contact call centre to activate Telkom sim

Received Telkom LTE package on friday 13/03/2015 was promised sim would be activated that day. Cannot get through to anyone there at all, phones just ring and ring. They don't reply to mails...i had to search the website for an email address. Not sure what mickey mouse operation these people are trying to run, but this is not on. Telkom can't help me at all without the activation request coming from Selldirect. Get the sense of complete ineptness here. They have no idea on how to run a business<br> <br> Can someone from them please contact me to discuss \my cooldown option"they said I have to return the product...useless *****s<br> <br> """