PR
Percy R
1 reviews | Active since Apr 2014
24 Feb 2016, 11:51
Calls not answered/ No cellphone delivery
I got a call from SellDirect on the 8th, 9th and 11th of February to which i agreed to take up a cellphone contract for a Sony Xperia E1. R90 was deducted from my account on the 11th February 2016 and got a call from the sales agent saying I should expect a call from delivery people for my package and that I will get it within 10 working days. It has been 9 working days already and i am still to hear a word from them. I have tried on several occasions to call *** which just rings unanswered. SellDirect has no platform to customers to contact them and as a result are bad for business. Can I please just have my refund and contract cancelled as there is no sign of positive results to come out of this contract
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Selldirect's replyOfficial
24 Feb 2016, 12:22Hello kingsize88,
Thank you for notifying us of your query.
Your application is pending approval from Telkom's Credit Vetting Department. They have had server issues which caused a delay in responses. The issue has now been resolved and we are beginning to receive feedback.
In future, should you wish to get in touch with us, kindly contact us on ***.
You can expect a call shortly to assist with a resolution.
Please accept our sincerest apologies for the day.
Kind Regards,
Selldirect Team
Thank you for notifying us of your query.
Your application is pending approval from Telkom's Credit Vetting Department. They have had server issues which caused a delay in responses. The issue has now been resolved and we are beginning to receive feedback.
In future, should you wish to get in touch with us, kindly contact us on ***.
You can expect a call shortly to assist with a resolution.
Please accept our sincerest apologies for the day.
Kind Regards,
Selldirect Team
Selldirect's reply24 Feb 2016, 12:22
Official
Hello kingsize88,
Thank you for notifying us of your query.
Your application is pending approval from Telkom's Credit Vetting Department. They have had server issues which caused a delay in responses. The issue has now been resolved and we are beginning to receive feedback.
In future, should you wish to get in touch with us, kindly contact us on ***.
You can expect a call shortly to assist with a resolution.
Please accept our sincerest apologies for the day.
Kind Regards,
Selldirect Team
Thank you for notifying us of your query.
Your application is pending approval from Telkom's Credit Vetting Department. They have had server issues which caused a delay in responses. The issue has now been resolved and we are beginning to receive feedback.
In future, should you wish to get in touch with us, kindly contact us on ***.
You can expect a call shortly to assist with a resolution.
Please accept our sincerest apologies for the day.
Kind Regards,
Selldirect Team