Calls not answered/ No cellphone delivery

After reporting/complaining last week (24/02/2016) that I have been debited a once off fee for a contract and i'm still waiting for the cellphone delivery, I got a response saying my application was pending approval from Telkom's Credit Vetting department and that they had server issues but the problem has since been solved now. I was also then told that I would receive a call shortly and i'm still waiting for that call. The landline number i was given also just rings unanswered. Your service is just poor and this is not working for me. Can you please just give me my refund and cancel your contract because this is just not working. <br> Can you please do credit checks on people before debiting them because all this doesn't make sense. What if Telkom comes back and say i'm not credit worthy and you have already debited me? Can this be fixed by COB today so that I can start looking for a new contract