call centre not functional & phonedefault

I was contacted by sales department from selldirect. a marketing company representing Telkom. I signed up for a cellphone contract with them and within five days my phone was delivered (30/01/2015). It took another 8 days for them to activate the phone. The phone delivered has a mechanical default and selldirect is nowhere to be found. I've tried on numerous occasions to contact them on the contact number ***) even went to the website still nothing. i've never experienced such bad after sale service in my life. someone needs to catch a wake up call. As for Telkom if you intend to be competitive with other cellphone providers I suggest you start selecting your business partners wisely.<br> Having said the above, I would like selldirect and telkom to resolve this matter urgently. I need a fully functional handset the same way you do not expect half payments.