Call centre agent Mujahied May- Telkom value added services sales call 11 October 201 8:05am

Call centre agent Mujahied May- Telkom value added services sales call 11 October 201 8:05am

Please escalate this to your call centre manager.

Please at least listen to the last 5 mins of this conversation. As a consumer, I field many calls like this a day and have the decency to give a marketer a fair chance to sell his product. By far and large the call centre industry is well trained and handle clients very well. This guy on the other hand is the opposite. I would suggest you either let him go or spend some time and money developing professionalism and people s****s.

Just the highlights for your attention: 1. Continuously referring to me as ‘my brother’ 2. Some people are not intelligent enough to understand the value he is selling (this coming from a person with no idea whether I am educated or not) 3. Saying I am wasting his time when he could be chasing up other clients (he called me!!)

I look forward to hearing how you have addressed this complaint.