Brutal Sales Contract: SELL DIRECT - Telkom

<p>My Telkom mobile Wifi, E5220 was due for renewal now in August 2016. Before I could even visit the Fourways Mall Telkom store where I made the two year contract in 2014, I received numerous calls from different sales people, claiming that they are calling from Telkom (021) ********** to renew my same contract. I was told that Telkom is running a special promotion of 20GB at the same monthly rate that I was paying but not 10GB as it was. I then agreed to renew my contract. After waiting for more than five days, on 8th August I received a delivery of the wrong device Router Huawei B315 - I find after opening it that it’s a different product and couldnt even login in. On 10th August, after spending half day with Telkom call centre without a solution, I then took the device to Fourways Crossing Telkom store as I could not get through to the (021) ********** /7400 (the line kept on saying I have insufficient funds, though I pay monthly flat subscription of unlimited calls). After spending an hour in Fourways Crossing Telkom Store, the lady on the counter trying to assist me calling "SELL DIRECT", the store manager, Mr Mario Osikcki, told me he has nothing to do with my contract and refused to take the device back as it was explained to me that it has limited coverage (was not the case with E5220). Mario became very harsh and rude to me and told me to return the device where I originally bought it not his store is liable and asked me to leave his store. Out of experiencing more frustration, couldnt even login on this B315 - could not get through on calls of Sales Direct - I returned their device by courier on 12th August, waybill no. ********** , the window period/cooling period was still allowing. On 13th August I went to explain myself at Telkom Fourways Mall store, in trying to find a solution as I knew that Telkom was going to bill me month end whether I use their device or not. In seeking for a solution I requested them to cancel my contract completely or renew it and sell me a device that I can come back to the store and enquire about it should I find myself in trouble. I was told to come back Monday, 15th August such that they call SELL DIRECTfirst. I went back to their store Monday - they called SELL DIRECT, and no response received as ususal. I then signed a renewed contract with Telkom Fourways Mall store upon mutual agreement of cancelling SELL DIRECT (I earned from this exercise that SELL DIRECT is Telkom service provider) contract - they were no where to be found and not to mention that when calling from my unlimited call package of mobile Telkom line (021) ********** - it says my balance is insufficient hence I had to ask other people's phones to call them or go to Telkom store. It became such a tedious exercise SELL DIRECT - TELKOM service provider and I will never ever take calls from them anymore as they proved to be very unreliable and misrepresentation of themselves as Telkom. After all this SELL DIRECT called me today, 17th August harassing me that I am liable for a two year contract??</p> <p> </p>