1 reviews | Active since May 2018
Breach of contract
When I was called by SELLDIRECT I was told that I will get 10GB data per month, but when both my sim cards were activated, I didn’t receive the 10GB data. When I activated my first sim, it only gave me 500MB all-inclusive data, and when I activated my second sim, it gave me like 350MB all-inclusive night surfer data. For both the Sims it did give me 10GB data but Wi-Fi access data. Which I have no idea of what that is. Every time I use the data it’s getting subtracted from all-inclusive data. That’s not what I was told, when I was sold this product, I was told that I will receive 10GB data, else I would have never ever purchased this product. I use a lot of data per month. I don’t need this free minutes and stuffs, as I have no use for it. I am totally unhappy with the products sold to me from SELLDIRECT, and I need an immediate cancellation. Else resolve the matter by giving me my 10GB data per month on both my Sims. I personally feel that SELLDIRECT is ripping us off by falsely advertisinf the 10GB data deal.
Thank you for advising us of your query.
The package you are active on includes pro-mo data which does not reflect on a balance check. Please download the Telkom Mobile app in order to see all benefits being loaded monthly. You will also be able to see your bill as soon as its received.
You can expect a call back from one of our resolution consultants to assist further.
Kind Regards,
SDM Team
Thank you for advising us of your query.
The package you are active on includes pro-mo data which does not reflect on a balance check. Please download the Telkom Mobile app in order to see all benefits being loaded monthly. You will also be able to see your bill as soon as its received.
You can expect a call back from one of our resolution consultants to assist further.
Kind Regards,
SDM Team
