Bade Service (Theives - Sell Direct) selling mobile contracts for Telkom

<p>I received a call from an agent from Sell Direct Zubeida 30 March 2017, she told me about the deals on offer for upgrade and mentioned the Telkom deal of the month - Huawei Nova 32GB + 16GB Micro SD Card + A1 Fitness Band<br />with The Big Deal on FreeMe 1GB. They arranged for it to be couriered to my place of work on 4 April 2017. Opened the package and noticed the Micro SD card was included in the package. Contacted them via email and phoned them 5 April 2017 that Micro SD card was not included in the package as they do not sell accessories but I received the A1 Fitness Band. They told me a dispute has been lodged and due to short staff support they will contact with me 5 working days. I waited and received a call from the disputes officer Randall Muller on 11 April informing me that the agent did not mention Micro SD card and will not be included in my contract. This has left me in a position where I cannot return the phone within 7 days due their error in sale. I went to Telkom store directly to get the information about the deal of the month and they said I should take it further as the sale was not done instore but over the phone and the product is on the Telkom website and this should have been provided. I contacted Sell Direct again via email and phoned them 12 April spoke to Roxanne Cronje I requested all voice recordings and said I would take this further as the information they providing is inadequate and they not doing justice to their Telkom and enquired how the items are packaged before delivery. 2 hours a later I received a call from Roxanne confirming that they have sourced a Micro SD Card for me and will have it couriered to me the next. I received the SD card and noticed that it is a used Mirco SD card and some pictures are reflecting from 23 March 2017. I only received the Micro SD card 13 April 2017. Tuesday 18 April I noticed I do not have network service and waited contacted Telkom directly and they informed me that my contract has been upgraded 18 April at 15:00 without any notification from Selldirect. I still have not received any voice recordings.</p>