1 reviews | Active since Nov 2020
Bad service
Since August last year, i've been struggling to finilize cellphone issue with selldirect. Calling almost everyday, explaining story to different people, sending email without feedback.
They called me for contract, cellphone arrived not what i was expected, call them back they refuse to take it back because seal was broken. They went as far as activating it without my consent. The guy literaly forced me to take the cellphone. Now the bill is accumulating even after i paid the value of a cellphone. This is really frustrating me, i spoke to everyone in those offices but no help.
Selldirect said they are calling me on behalf ofTelkom, called Telkom on many occasion but they don't have information. Went to their shops but they promise to call back but they never. I've been struggling for 7 months now.
Nolitha Getyengana ***
The cancellation request was sent to Telkom upon receipt of proof of payment for the 2nd hand device.
We have escalated the outstanding cancellation with Telkom Billing and a consultant will contact you during the course of the day to provide you with feedback.
please accept our sincerest apologies for the prolonged resolution period.
Kind Regards,
SDM Team
The cancellation request was sent to Telkom upon receipt of proof of payment for the 2nd hand device.
We have escalated the outstanding cancellation with Telkom Billing and a consultant will contact you during the course of the day to provide you with feedback.
please accept our sincerest apologies for the prolonged resolution period.
Kind Regards,
SDM Team