Bad service and no delivery

Anoeska communicated with me last on Monday 28 September regarding to my upgrade. I told her the only day I am available at home for delivery is Friday 2 October, however, the delivery never arrived. Then I phoned your company multiple time and email [Email Removed] (address Anoeska emailed me previously) to ask you to arrange for the delivery properly as I work between three hospitals. Today(6 Oct), I got a message from my husband that Telkom came to our home for delivery and now on way to my hospital (no prior arrangement), then I found a missed call from a private number while I was in an meeting. Now have been trying to contact your office for an hour and no one picks up. I will not pay the penalty for wastage since that I have done everything I can, spoke to Sadieka(2/10) regarding no delivery and future delivery arrangement, email(4/10) to reiterate prior arrangement for delivery needed, and now trying to get hold of you people for an hour telephonically with no avail.<br> <br> Your company service sucks the fact that you can't even arrange a simple delivery properly. Your saleswoman(Anoeska) attitude is condescending. What business are you people running? Call me!