BAD SERVICE

I receive a phone call from a lady whom she said she was calling from Telkom Upgrade Sales Team to offer me a contract upgrade to a new package. Package upgrade was done but it messed up my internet access. Multisim service stopped working. I categorically made it clear to her that I don't want multisim to stop working and she said all the current services will remain as is, this is just an upgrade. Huh guess what that's not true. According to Telkom inside person once migrating/upgrading from one package to the other. Additional services get disable. Mind you, when I receive the call I ask the person if she is calling from a reseller company or direct from Telkom, she said from Telkom, which was a lie only to find out was from Selldirect. I log a complaint with Telkom direct callcenter, as usual cant do nothing I must call Selldirect. I ask Telkom callcenter consultant to log a complaint with SellDirect which she is done with reference number (***5). I am still waiting for someone to call me with a resolution after 2 days, still no call.