bad service

Hi <br> I received a call from a consultant about two weeks ago offering me a contract I decided to take it... long story short it was supposed to be delivered within 7-10 working days still nothing received. strange enough I received two calls one from their insurance and another offering me an upgrade to the contract. I just received another call for confirmation to confirm the other contract and was subsequently told the other contract was cancelled regarding the second contract call I received and was told that