1 reviews | Active since Jun 2011
Bad service
Hi, i was misinformed about Selldirect when they called they said they were calling on behalf of Telkom. I had a Wifi router with Telkom i was due for upgrade at the time . i told the agent who called me that if its Telkom i will upgrade and he agreed.
My Wifi router was delivered on the 24 of December. I called to activate the router i failed and I called again after a week to activate failed again. on 03/01/2018 called spoke to Zandi reagarding my router no assistance. 04/01/2019 called sopke to Tasneem she gave me a ref no ********** . she promised that someone wil call me regarding my matter, On 18/01/2019 i called again I spoke to Zakira no assistance again. On the 10/04/2019 8:52 am got a call from sell direct got cut off and Amanda called me at 01h32 pm to continue with morning conversation. I told her that im not happy with the service and I was misinformed about the service provider. I'm not going to continue with their service they have failed to activate my wifi router, She responded with a bad attitude that i am going to pay for the device. They misinforming customers saying they calling from TELKOM. it took them 3 month to respond to my query.
We have looked into your complaint and can confirm that upon initial activation on the 31st of Dec 2018, your activation failed on the site due to an error on your profile.
The error was escalated with Telkom's service center for resolution however you called in before feedback was received to dispute the package you had received. The complaint as received is that you were misled about the package.
Your query was then escalated with our complaints department to evaluate the call recordings. After evaluation it was confirmed that you had indeed received the correct device/package benefits. In addition they found that you were not misled regarding the service provider, as you have confirmed in this complaint, the consultant advised that they were calling you on behalf of Telkom not from Telkom.
We attempted to get in touch with you without success, finally getting a hold of you today to provide you with the findings at which point you dropped the call.
The consultant called you back after lunch to provide you with the full findings.
You can expect a call back from the resolutions consultant to talk through your options.
Regards,
SDM Team
Best regards,
We have looked into your complaint and can confirm that upon initial activation on the 31st of Dec 2018, your activation failed on the site due to an error on your profile.
The error was escalated with Telkom's service center for resolution however you called in before feedback was received to dispute the package you had received. The complaint as received is that you were misled about the package.
Your query was then escalated with our complaints department to evaluate the call recordings. After evaluation it was confirmed that you had indeed received the correct device/package benefits. In addition they found that you were not misled regarding the service provider, as you have confirmed in this complaint, the consultant advised that they were calling you on behalf of Telkom not from Telkom.
We attempted to get in touch with you without success, finally getting a hold of you today to provide you with the findings at which point you dropped the call.
The consultant called you back after lunch to provide you with the full findings.
You can expect a call back from the resolutions consultant to talk through your options.
Regards,
SDM Team
Best regards,