1 reviews | Active since Jan 2018
Bad service
Two months ago I took up a contract with this company the sales person advised me that if I don't want the product I can cancel the services within 7 days which I called telkom as they the one deducting money from my account and was emailed a cancellation form which was sent within the cancellation period but telkom is still deducting money from my account so I called sell direct to advise them of this problem only to be called by some guy in January to be told they won't cancel and was persistent when saying that so I just ignored him and sent an email to Portia the manager and still haven't heard anything from her. I cannot afford this product hence I cancelled within the cancellation period. Please help as I would like for this nightmare to end and my name not to be blacklisted.
Thank you taking the time to notify us of your query.
You have been in contact with one of our consultants previously and were advised that you notified us of the Cancellation way out of the CPA Cancellation Period, please contact Telkom regarding cancellation.
You previously logged a dispute with Selldirect 12 Dec 2017 regarding the 1st month Pro rata charges which has been resolved.
One of our consultants will be in contact with you again to resolve the matter once and for all.
Best regards,
Thank you taking the time to notify us of your query.
You have been in contact with one of our consultants previously and were advised that you notified us of the Cancellation way out of the CPA Cancellation Period, please contact Telkom regarding cancellation.
You previously logged a dispute with Selldirect 12 Dec 2017 regarding the 1st month Pro rata charges which has been resolved.
One of our consultants will be in contact with you again to resolve the matter once and for all.
Best regards,