ST
Shirlance T

1 reviews | Active since Sept 2015

01 Sept 2015, 11:39

Bad Service

To Whom it May concern. <br> <br> <br> My husband was called by one of your consultants last week to take up a contract with your company , I then received my cell phone (Samsung J1 ) last week Tuesday 25 August 2015 ,up to date I have still not had my sim card activated. I was in contact with you receptionist last week ,she then advised me that you are offline and that she would get one of the consultants to call me up to date no one has called me ,which is beyond pathetic , I was then advised by one of your consultants last week Friday that because they were offline my sim card will then be activated on Monday which was yesterday ,I then then spoke to another consultant and according to her they have app**** for my number , somehow it was not successful ,and then has to reapply for my number and that my sim card will be activated today ,it is now 10.46 and im still sitting with non-active sim card.<br> <br> <br> I do think that this is way pathetic customer services , and beyond ridiculous I want my sim card activated today if not it would force to me to go to higher power and I will expose this on hello Peter and I will then have the stop order cancelled from my husband bank account as wel

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Replies (1)
Selldirect
Selldirect's reply07 Sept 2015, 08:54
Official
Hello Shirlance ,

Thank You for taking the time to notify us of your query.

Your activation query has been resolved.

Please accept our sincerest apologies for all inconvenience and frustration caused.

Kind Regards
Selldirect