1 reviews | Active since Jun 2015
Bad Customer Services, phones never answered
I had an interaction with Tsitsi from Sell direct, upgraded my contract and bought the Samsung Tablet 4 10.1 T531. I have attempted to contact Tsitsi on the numbers she had provided *** and ***) since the 20/05/2015 when the device was received as I had connection problems. Their phones are never answered. Wrote an e-mail on the 21/05/2012 and sent to [Email Removed] still no response. Went to Telkom Mobile stores in Westgate to assist me of which I was assisted. Received a bill amount of which it is 2X what my package was. I took a package of R199 per month and I am currently billed R394.44 and again tried to contact them to no avail. Sent them an e-mail to re-view the billing done on my account to the same e-mail address I got from the website after attempting to contact Sell direct several times
Thank You for taking the time to notify us of your query.
Apologies for the inconvenience caused.
As per the initial agreement between yourself and Tsitsi, you were advised that your 1st bill is pro rated from the date of activation, hence it was slightly higher than your subscription.
One of our consultants will contact you shortly to advise further.
Kind Regards
Selldirect Team
Thank You for taking the time to notify us of your query.
Apologies for the inconvenience caused.
As per the initial agreement between yourself and Tsitsi, you were advised that your 1st bill is pro rated from the date of activation, hence it was slightly higher than your subscription.
One of our consultants will contact you shortly to advise further.
Kind Regards
Selldirect Team