ATROCIOUS SERVICE /CANCEL THE DAMN CONTRACT

Item: Selldirect
Rating: 1

On the 6th of April 2017 I recieved a package from Sell Direct as per an agreement we had to upgrade my contract with Telkom , Litte did I know that it was a start of horrific events. I got 2 phone from the a J1 Ace Neo and J5 PRIME, ON THE 10th the J1 line was activated which is 4 days late by the way . I called in Telkom asking why the other line was not active they told me that they do not have an upgrade I still have month to month contract with them. I called Sell Direct they told me it would be sorted by the 11th. I went to a Telkom store to do a sim swap i the mean while, of which did no work either till today I waited till the 18th for one of the cards to be activated and it was still unactive, I called in on the 18th I was told to wait a few hours it would work and it diddnt, I called on the 19th I was told they was an issue with updating something with Telkom but it would be fine before the end of business. I told the lady I spoke to that if it was not activated by Friday I will send back the products cause i WILL NOT KEEP A DUMMY FOR A PHONE nor will I pay for something I did not use. On the 20th I called and spoke to Randall whom I told the same thing as everyone I have dealt with at Sell Direct, that I will send back the product and I will not pay a cent. Randall told me he has escalated the matter and someone will contact me and till now no one has contacted me nor do I have a working phone. I sent an email earlier which they have not responded to, no suprises there and I have called countless times for the line to be cut. Just so you know I have escalated the matter to Consumer Council and I am no willing to negotiate take your product back

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