Appalling service

They activated a sim card deal for me at R139, which they promised was cancelled. I found out it wasn't. Then I got a story that I had to wait 21days to get a ref# for a refund. I have been trying to chase my refund and you can find no staff that can take accountability for it. The all say they have forwarded an email to a "Michael" who is in the cancellations dept. but he cannot be reached. I believe this is a ploy of Selldirect to dupe customers. Imagine how many customer they have done this to? It is appalling aftersales service. All they are interesting in is selling. They are just like Telkom...birds of the same feather, no wonder they are in business together. I need my money back Michael and Selldirect