anybody there ?

WHO IS SELL DIRECT ? I TOOK OUT 2 CONTRACTS WITH TELKOM BUT EVERY TIME I TRY TO FIND OUT WHY MY SIM IS STILL NOT CONNECTED 7 DAYS LATER, I GET TOLD BY TELKOM TO PHONE SELL DIRECT ? SELL DIRECT DOES NOT ANSWER THEIR PHONE OR E.MAILS EVER ! AT FIRST I WANTED TO SEND BACK JUST THE USB STICK BECAUSE IT IS NOT AN LTE AS I ASKED FOR BUT A HSPA, BUT NOW I WANT THEM TO COME AND TAKE BACK EVERYTHING ! WHATS THE POINT OF HAVING A PHONE THAT I CANNOT USE ? I AM WITHIN MY 7 DAYS BUT I CANNOT GET HOLD OF ANYONE TO COME COLLECT THEM AND TELKOM CANNOT HELP ME ?! HOW CAN TELKOM BILL ME BUT SELL DIRECT BE THE ONLY PEOPLE WHO CAN HELP ME? WHY WAS THE NAME SELL DIRECT NEVER MENTIONED EITHER DURING THE WHOLE PROCESS OF TAKING OUT THE CONTRACTS ?