Another outraged Selldirect victim

My wife, age 62, was contacted by a representative of Sell direct, saying that he was from Telkom Mobile and offered her a new phone. My wife was thinking it was an upgrade of her expiring contract, but knowing that my wife had an airtime contract in place, he sold her the phone. When phone arrived, it became clear that my wife now had two phones and two contracts. On the same day, we contacted Selldirect to return the phone, repackaged the phone. They say it will have to be reviewed for dispute, they will have to listen to the tape of phone conversation. After a whole week and numerous calls, the dispute contact, a Mr, Randall Muller, was supposed to send me an e-mail to which I was to respond with photos of the phone box. Days pass, no e-mail. I take pictures and send to Muller's e-mail which I have to get from the call centre. After 12 days and more calls, Mr. Muller contacts me that the manager Mr. Nabeweya will not accept the phone as the box is dirty. It is a completely lame excuse. These people are dangerous, they just want to exploit people unaware of their tactics.