Added charges to account
I was contacted by the operator and re assured the contract will only start on the 1st October 2017 .This was recorded and asked a few times just for clarity
Then they start my contract on the 20th September 2017 bill me for 2 months and where i lost my remaining minutes and data. I have been trying to get hold of then for 2 days but no joy ********** / ********** How can they mislead customers just to make a sale and add extra cost to your bill.
Thank you for advising us of your query.
We have escalated with the disputes department for a call evaluation, once this evaluation is concluded you will get a call from the consultant to resolve. You will also be able to listen to the recording at this time.
Kind Regards,
SDM Team
Thank you for advising us of your query.
We have escalated with the disputes department for a call evaluation, once this evaluation is concluded you will get a call from the consultant to resolve. You will also be able to listen to the recording at this time.
Kind Regards,
SDM Team