1 reviews | Active since May 2016

15 Feb 2017, 10:05

Adam artists

<p>They sold me a WiFi router deal from telkom and advised a have 7 days to return once a received it I found out talkom its self has a better deal so I immediately tried to get in touch to cancel within the 7 days however all the numbers I tried has a automated recording telling you the business hours and then cutting you off I tired 4 different numbers and 3 email addresses and no response I then reached out to telkom they advised it's not their stock sell direct has to accept the return I contacted the courier and they emailed head office and they emailed the person that got in touch with them to arrange the delivery and still no response I need this package to be picked up and this contract cancelled please</p>

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Replies (4)
Selldirect
Selldirect's reply15 Feb 2017, 11:17
Official

Thank you for advising us of your query.

We have received your pictures and will be able to collect for cancellation. You can expect a follow up call to finalise everything for you.

Please accept our sincerest apologies for any frustration caused.

Kind Regards,

Selldirect Team

Best regards,

's update18 Feb 2017, 10:19
Reviewer Update

Hello can I get confirmation that the contract is cancelled please

Selldirect
Selldirect's reply20 Feb 2017, 10:38
Official

Good day,

The cancellation request has been sent through to Telkom, it takes 20 business days to have the matter resolved. We have also logged a case to have cancellation costs waived.

Regards,

Selldirect Team

Best regards,

's update07 Mar 2017, 17:48
Reviewer Update

Hi please advise why I have been billed for this contact? I thought it was cancelled as you promised and confirmed