Activation sucks

I was approached by you under the inference that i was dealing with Telkom. I phoned when i received my sim card upgrade to have it activated. I was told 1/2 an hour by your agent. That was sometime in the morning. I phoned again in the afternoon and was told they would activate my sim. I battled to get through to you. This is disgusting service. having looked on Hellopeter and seen all the complaints i am wondering if i did the right thing.