Activation Problems

Hi

Someone posing as a Telkom Call Centre agent offered me an upgrade knowing that I am in a remote area that allows for only 5GB Data which will roam via MTN, Thats fine I have no problem with that. I was offered the upgrade on the 25th October and it was eventually delivered on the 2nd November. When I tried to use it after inserting the sim card it just shows a "no signal" blink on the router. On the 2nd November I called Telkom and they said the sim card is not activated and someone will call me, on the 4th November (That never happened). Eventually today I was told that Selldirect must activate the sim card and I must be the one that calls them, for this whole day today I have been calling the call center number and it just cuts off.

If I do not receive any correspondence from anyone from Selldirect I will then exercise my right on the 7 day cooling off period which will elapse on the 9th November. If there is no feedback from anyone from SELLDIRECT that is unreachable I would like to cancel this contact and rather exercise my options in store.

I cannot be in possession of a router that I am not sure if its working or not, If there is indeed no feedback I would then rather go straight into the Telkom Store for an upgrade.

Why must I wait more then 7days for something that can be activated in store within Minutes.

Lastly why is the call center number not working, there are 3 options given and with all of them the line cuts after a few seconds.

Regards Dissatisfied Customer