ACTIVATION OF SIM CARDS

I refer to my query done on 02/10/2017 which i was promised a reply from Selldirect which never happened. Attached is previous query and reply from Selldirect.

Someone called me from Selldirect promoting a new data package. I app**** for two lines. Received my two HUAWEI E5573 rooters. I was told to phone and activate my two lines which i did. When doing that i was told one of the simcards was already allocated to somebody else and that i had to do a sim swap at a Telkom store. Went to the Telkom Store and they told my there is only one line activated to my name. Been calling Selldirect from Thursday 28 September to sort this out. Everytime im told that someone will get back to me in an half an hour. Well its now 2 October and still nothing. I cant sit for hours at my word and hold on to a phone that no one answers. Please can someone help me in this case.

Official business reply Thank you for advising us of your query. We escalated your inquiry with our activations department which confirmed that your initial activation failed, they have as of Friday reprocessed and your line is active. You can expect a follow up call from someone from our resolutions team to assist with troubleshooting. Please accept our sincerest apologies for any frustration the error has caused you. Kind Regards, SDM Team