Activation issues and no answer from Call Center

I've received my handset and starterpack on 24/102017. Phoned them the next morning to activate the simcard and to migrate my current number from prepaid to contract. Was initially told it would take between 1 to 2 days. Phoned again after 3 days and advised them that it still hasn't been done. Was then told that server issues prevented them from doing so and that it will be done that very day. The following morning i phoned them again and asked why it's still not activated, and the reply then was that they sent my request to Telkom because they are unable to migrate my number because of the tarif plan I'm on prepaid. It's now 9 days since the first request and still no joy or feedback from anyone from Selldirect. Every time its a mission to get through to the Call Center, and seems like the call gets cut deliberately . This morning I've spend almost an hour and eventually gave up trying Hopefully i'll get answers soon