A week later and my sim is not activated!!

I was called by a Sell Direct Marketing agent who sold me a Huawei modem. It was delivered on the 01st of November 2017, i also received a call from "sell direct agent" to activate the simcard on the same day.

It's been a week and the sim is not activated. I have called and emailed with no luck.

I then called Telkom to see if they can assist - apparently they can't do much because sell direct has to activate it. They also asked for an order number which was not part of my package but i ended up getting it from Telkom Sales department. They have been escalating my case for the past few days and they are saying there's nothing they can do at this point.

How can they not want to activate the sim? How will i pay for this if it doesn't work?

I need assistance, can someone please activate this sim card or should i take the modem to a Telkom store and return it?