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Portia M

1 reviews | Active since Jun 2021

22 Jun 2021, 12:22

Selikane Exclusive Motors sold me a faulty car

I am writing this email to make a formal complaint against Selikane Exclusive Motors ,I am very sad the dealer (Mr Suping) failed to provide me with the satisfactory service. I bought a Mercedes Benz Model B250 BE A/T car on the 19/02/2021 in cash ,I paid R230945.61 including the warranty for 2 years period.

I was desperate for a car as I had got into a car accident on the 13 November 2020 ,I had always wanted a red Mercedes when I saw it I got too excited I bought it immediately without test driving or full inspection PLEASE NOTE (DURING THE SELLIJG POINT NOTHING WAS DISCLOSED OR MENTIONED IN TERMS OF THE CAR CONDITIONS)

I immediately ran to the bank for the payment as I was struggling to add the beneficiary due to network issues,I made the payment and requested the proof of payment at the bank ,I went back to Selikane exclusive with proof of payment MR Suping (the dealer ) explained to me that they can not hand over the car until the money reflects into their account and he advised me to come and collect the car on the 22/02/2021 . Suddenly on the 20/02/2021 I received a phone call from the dealer that I can come and collect the car because on the 22/02/2021 he won't be around he has a wedding to attend ,when I got there I was informed that the papers are not ready as we had agreed to meet on the 22/02/2021.

On the 22/02/2021 I went to Selikane exclusive motors but still the documents were still not prepared,I complained about a sound that was coming from the back of the car because it was an unusual sound ,Mr Suping asked me to leave the car for a check up I went to work because it was during the week around 15:49 same day I phoned them to check the process,my car was still not sorted ,he sent someone to take me home on that day (proof of conversation is saved on my phone)

It was Thursday on the 25/02/2021 when I sent the dealer a WhatsApp text with regards to the updates about my car because he did not give me feedback I was so frustrated on that day he then apologized and about the preparation of the documents and the registration of the car as well (proof of the conversation on my phone) later that day I received a WhatsApp text at 16:32 that i should come and collect the car.

When I was driving the car the sound was still there the car was not fixed,I returned the car to the dealer more than 3 times for the same issue and I was struggling to lock and unlock the car

On the 01/03/2021 I was furious that day as I was struggling to open the car it was worse that day ,I sent him a WhatsApp and a voice note concerning the servicing and checking the car before selling it

On the 05/03/2021 early in the morning on my way to work the car didn't want to start everything was blank then I sent the dealer a wha again he just blue ticked me,he decided to ignore me the whole day that day I ended up using taxis.

On the 15/04/2021 he phoned me that he wants to replace the battery and it was replaced On the 18/04/2021 when driving from work on the dashboard the car stated "front right malfunction consul workshop pre-safe in operation to see owners manual" I took a photo and sent it to Mr Suping I even phoned him as I was scared because it was late at night since the 18/04/2021 he's been ignoring me I ended up sending him a WhatsApp explaining my feelins and the struggle I face everyday with this car,I requested him to take his car back he just ignored me as always and the car now was showing on the dashboard"axillary battery issues"

On the 10/04/2021 he phoned me requesting the VIN NUMBERS I took a picture for him and sent it he didn't come back to me.

My car was injected by a ***** on the left tyre ,I went to tyres tires to replace the tyre. on my arrival they asked me about the size of the tyres and ordered one for me ,only to find out they removed the original tyres (run flat tyres) with the normal once ,I went straight to the dealer as it wasn't far from where I was. He argued with me telling me that it is not possible for the car to use normal tyres. He promised to check with the workshop and he will give me feedback.

When I returned he promised to replace the tyres but he will make the quote first ,even today I'm still waiting for feedback from the 14/04/2021 until today

Selikane exclusive motors did not service my car,two batteries were not in a good standing but one was replaced,the second one is was not ,belly plate that protects the engine was removed it was there when I saw the car not now it's no longer there after returning the car there for them to fix it of which they failed to do that for me,the car shocks were not replaced that is why there is a bad sound ,the tyres were replaced with the normal tyres to avoid the costs instead of them to put back the run flat tyres

PLEASE KINDLY ASSIST I WOULD BE HAPPY IF THEY COULD FIX ALL THE MISFUNCTION IN MY CAR OR TO REFUND ME MY MONEY,EVER SINCE I BOUGHT THIS CAR I DON'T HAVE PEACE.

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