CM
Carol M

1 reviews | Active since Nov 2017

29 Nov 2017, 12:44

Worst Service Provider Who is Not Dependable

After going through the list of providers appointed to my option, Selfnet, when I was gravely sick my family took me to the appointed hospital. Hospital called before admitting me and got authorization as I was semi-conscious. Xrays and blood test were conducted. Now several months later all bills have returned unpaid and am facing a mountain of bills. Why authorize in the first place? I have tried getting answers from call center but all I should have let them know prior to going to hospital. I did not plan to be sick and I was out during the time and the hospital called them before admitting me. This medical aid is deceiving and the call center people are clueless. I will make it a point to urge people not to join and those who are members to cancel as this scheme is a *******.

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Replies (1)
Selfmed Medical Scheme
Selfmed Medical Scheme's reply14 Feb 2018, 14:28
Official

Dear DivaC

Our apologies for not responding within 24 hours to your Hello Peter review. There was a technical error that resulted in the Scheme not receiving the notification. Please contact us on ***or e-mail *** in order to afford us the opportunity to investigate the matter.

Regards

SELFMED MEDICAL SCHEME