Poor customer service

Selfmed has no clue what customer service is. I initially got in contact with selfmed for my boyfriend because his new job required him to start with this new medical aid. So i was given forms to fill in which i did and sent them back a few days later i was told that information was missing i filled it in and sent the forms back, two weeks later i followed up to which selfmed responded that i was given old forms and that there was information missing to no fault of my own.

I started getting frustrated when i had to follow up and when i asked to speak to the agent handling my case i was told that i wasn’t allowed to that i could only communicate via email which already made me feel that this company had no interest in customer concerns. Never the less i sent out the paper work needed and was asked to please send an email confirming the medical aid to carry on and open an account for my boyfriend, to which i did.

Keeping in mind that all the info to contact the client was mine apart from the cell number provided, when i tried to cancel the medical aid they said they needed written proof from the client or main member that he wishes to cancel to which i then asked why was i able to give the go ahead from the very same email but unable to do cancellation, they had no answers.

I am very unimpressed by this medical aid unable to speak to consultants the ladies who answer the phone are very reluctant to forward the call to the person you requested and they don’t call back to explain they just go over your head do as they like and send emails like” the cancelation will be referred for further assistance”. If you have any queries please contact us but when you do you can’t speak to anyone other than the reception ladies

Selfmed staff members are very ill trained and i feel sorry for the people who answer those calls having to deliberately take the brunt to protect the agents working on the cases.

Thank goodness it was cancelled