No help received
<p>I'm very upset with Selfmed/Carecross. My GP wants to refer me to an orthopedic surgeon to look at my knee, I've been walking with excruciating pain since December. After 6 e-mails to Selfmed and Carecross to help me find a network orthopedic surgeon, I eventually got an answer after a week and a half!</p> <p>Unfortunately the closest one is almost 50 km's from me. If I have to get surgery that means I'll have to travel that far to a hospital. I have 2 small children at home, this is really not possible for me. Why can't they authorise a visit to an orthopedic surgeon in my area and pay medical aid rates, the rest I'll cover myself? So if I have to go for surgery it's at least in my area and no need to travel that far. Please, if anyone can see my frustration and help me???</p>
Dear Marlize-taljaard-volschenk
Thank you for bringing this case under our attention and allowing the Scheme an opportunity to investigate your complaint. We do apologise for any inconvenience you have experienced. We trust that you are satisfied with the outcome. The Scheme remains committed to provide excellent service to our members. Regards SELFMED MEDICAL SCHEME
Dear Marlize-taljaard-volschenk
Thank you for bringing this case under our attention and allowing the Scheme an opportunity to investigate your complaint. We do apologise for any inconvenience you have experienced. We trust that you are satisfied with the outcome. The Scheme remains committed to provide excellent service to our members. Regards SELFMED MEDICAL SCHEME
Dear Selfmed
Thank you for the prompt and professional way you dealt with my complaint.
Dear Selfmed
Thank you for the prompt and professional way you dealt with my complaint.