No Compassion

Granted, my contribution for August did not go through. I am not disputing that. <br> I explained that I had hit a block, and that I will try to pay o/s amount ASAP. Was told my membership had been suspended, BUT that I can contact the office to make a payment arrangement. THINKING that it would prevent further suspension. <br> So I do, as my son is diabetic and is on insulin. CHRONIC MEDICATION! THAT IS MY ONLY CONCERN as I hardly ever see a doctor. <br> THINKING that as I AM ATTEMPTING to pay short fall, (and as per the CPA, I am making WRITTEN contact,) that you should therefore HAVE COMPASSION. <br> I was clearly mistaken. I explained that its the second year I have not received an increase, I even downscaled my membership as a result. But this all fell on deaf ears. <br> SO, for years & years, my contributions go through ON TIME, and that ONE month I need compassion, YOU HAVE NONE. Hope you can live with yourself. Just utterly shocked that you do not have discretion and or compassion for people who hardly EVER missed a payment.