1 reviews | Active since Jan 2015
False info given to Dr & Patient.
On the 18/04/2015 I went to Arwyp Cssualty with suvere abdominal pain, the DR on duty did a thorrou check and decided to admit me with that he also ordered blood tests, urn test aswell as a MRI scan to make sure it wasent kidney stones. The doctor at Casualties told me that the medical aid requested a payment of R1600 if not atmitted. I end up to spent 5 days in hospital with a suvere case of Kidney infection. Now Dr Burger Radiologists handed me over for non payment of the R1600.<br> As far as Im awere and with the witnesses with me the evening that I was atmitted the doctor confirmed that there wil not be a co-payment for the MRI scan of R1600 as long as I'm atmitted to hospital. Was this a lie from the DR or was the wrong info given when they called for autherization. I feel it is unfair to expect me to pay due to wrong information given to the Dr. This would also not happened if Selfmed answerd the phone when I tried to phone myself for autherization and all could have been explained to me.
With reference to your complaint, please note the Scheme's response. Co-payments are applicable on Mri and CT Scans in and out of hospital. However, the diagnostic scan, established that you are suffering from the PMB condition you tested for. The authorization was updated and the account referred for re-processing. Regards SELFMED MEDICAL SCHEME
With reference to your complaint, please note the Scheme's response. Co-payments are applicable on Mri and CT Scans in and out of hospital. However, the diagnostic scan, established that you are suffering from the PMB condition you tested for. The authorization was updated and the account referred for re-processing. Regards SELFMED MEDICAL SCHEME
