CRUELTY TO THE ELDERLY
Good morning my parents are on this medical aid scheme which is VERY QUICK TO TAKE PREMIUMS MONTHLY - HOWEVER, my 85 year old Father (T Cornforth - "Selfsure") is currently awaiting authorisation. This is since Friday and he has not had anything to eat since 22h00 last night. He suffers from demetia and this is very traumatising for him. WHY IS IT SO DIFFICULT TO GET AUTHORISATION. He needs to be operated on which was scheduled for 9am - to remove cancer from his ear. This is totally unacceptable and in fact cruel. My mother's cellphone number is ********** . Please we need this sorted out IMMEDIATELY.
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Selfmed Medical Scheme's replyOfficial
26 Nov 2018, 15:06Good day,
Thank you for posting and allowing the Scheme an opportunity to investigate your complaint. Selfmed strives to deliver excellent service to all our members and is committed to provide the level of service that all members are entitled to. The Scheme's Managed Healthcare Manager has liaised with your mother further on this matter.
Regards,
SELFMED MEDICAL SCHEME
Thank you for posting and allowing the Scheme an opportunity to investigate your complaint. Selfmed strives to deliver excellent service to all our members and is committed to provide the level of service that all members are entitled to. The Scheme's Managed Healthcare Manager has liaised with your mother further on this matter.
Regards,
SELFMED MEDICAL SCHEME
Selfmed Medical Scheme's reply26 Nov 2018, 15:06
Official
Good day,
Thank you for posting and allowing the Scheme an opportunity to investigate your complaint. Selfmed strives to deliver excellent service to all our members and is committed to provide the level of service that all members are entitled to. The Scheme's Managed Healthcare Manager has liaised with your mother further on this matter.
Regards,
SELFMED MEDICAL SCHEME
Thank you for posting and allowing the Scheme an opportunity to investigate your complaint. Selfmed strives to deliver excellent service to all our members and is committed to provide the level of service that all members are entitled to. The Scheme's Managed Healthcare Manager has liaised with your mother further on this matter.
Regards,
SELFMED MEDICAL SCHEME