Bad Customer service

Self-med did not do their debit order or maybe "they did"as they say. I called the customer service to ask why didn't the debit order go through because my bank account had and still has more than their debit order and I advised them that I also received an sms stating my medical aid is suspended. The lady that was assisting me by the name of Sylvia advised that my bank account details are wiped out of their system and she doesn't know what happened or who did that which is WHY this is happening. I have asked them to please re-debit the money as I urgently want my medical aid to be un- suspended and secondly it's an error from their side they should fix instead of suspending my medical aid. I was provided with a re-debit form to fill in & submit it (I did submit immediately as in 10 mins after receiving it)and I was advised that they will do the debit yesterday and after receiving the payment they will un-suspended the medical aid , till now SELF-MED has not done that and I still remain with a suspended medical aid. Same thing happened in December and I had to go pay at FNB and the monthly contribution had an additional fee which I will not PAY this time. I am so disappointed with SELFMED because it's over a year now having this medical aid , it's not like I am new member. CAN SELF-MED SORT OUT THIS NONSENSE ASAP!