1 reviews | Active since Mar 2012
4 months to pay !
<p>pathetic i am very unhappy with your finance department service, my mum had been to hospital in july this year and a payment from then will now has still not been paid and i have just spoken to the guys at your finance department only to be told that the payment has now only left them on the November run! and i have received multiple letters for payment not received from the other company and now a final letter from ITC...i mean it took 4 months to process a payment for R 1174.24 really?? and now we sit with a worry not knowing if we are gona be blacklisted due to your finance department poor service and we might have to appear in court! i am really unhappy and very upset right now and so is my mum... medical aid is supposed to be peace of mind for the person in need thats why we pay yourl! not supposed to be a headache and an additional worry! see below people i spoke to and reference numbers etc please sort this out urgently we are not going to take this lightly if we are to appear in court.</p> <p>first person spoke to a month ago - Nevina<br />second person spoke to today - Petronella</p> <p>the reference is : ********** 1</p>
Dear Mr Abdul,
With reference to your complaint, please note the Scheme's response. The account in question was received while the hospital authorisation wasn't finalised, due to outstanding information and therefore rejected. A statement was sent to the member to advise of the rejection 31 July 2016. The 1st enquiry pertaining to the rejected account was received on 19 November 2016. The account was referred for processing and was settled with the Scheme's claims run, 30 November 2016. To ensure speedy processing of accounts, members should query rejections on statements immediately.
Regards
SELFMED MEDICAL SCHEME
Dear Mr Abdul,
With reference to your complaint, please note the Scheme's response. The account in question was received while the hospital authorisation wasn't finalised, due to outstanding information and therefore rejected. A statement was sent to the member to advise of the rejection 31 July 2016. The 1st enquiry pertaining to the rejected account was received on 19 November 2016. The account was referred for processing and was settled with the Scheme's claims run, 30 November 2016. To ensure speedy processing of accounts, members should query rejections on statements immediately.
Regards
SELFMED MEDICAL SCHEME
please note that this statement you are making to cover your tracks makes no sence as we did not recieve any rejection letter via email regarding any of this... the first that we heard of such a thing was november 2016 when we recieved a letter for payment via post... please lets not waste time here and lets sort this issue out with company owed...or else we will be changing our medical aid company.
please note that this statement you are making to cover your tracks makes no sence as we did not recieve any rejection letter via email regarding any of this... the first that we heard of such a thing was november 2016 when we recieved a letter for payment via post... please lets not waste time here and lets sort this issue out with company owed...or else we will be changing our medical aid company.
Dear Mr Abdul,
As per our telephonic conversation I confirm that the service provider have been contacted and the enquiry resolved.
Regards,
SELFMED MEDICAL SCHEME
Dear Mr Abdul,
As per our telephonic conversation I confirm that the service provider have been contacted and the enquiry resolved.
Regards,
SELFMED MEDICAL SCHEME