Unhappy Customer

@Selfast I had a disappointing experience at your store yesterday. I chose shoes clearly marked for a special combo on the shelf, but at till I was told “the store made a mistake” and to “just accept it”. No apology, no solution.

Under the Consumer Protection Act, displayed prices must be clear and customers deserve fair, respectful treatment. Refusing the price + dismissive service is unprofessional.

The manner in which I was spoken to was unprofessional. Telling a customer to “accept the mistake” is dismissive and disrespectful. It reflects poorly on Selfast’s brand and customer care standards. Staff should be trained to de-escalate, apologise for inconvenience, and offer solutions rather than place blame on the customer.

I shop at Selfast because I expect fair pricing and respectful service. On this occasion both were lacking.