SELFAST - POOR Service

I had purchased two pairs of shoes last weekend, however both the shoes are extremely uncomfortable to use , the one pair the strap doesn't hold up as it should causing the shoe to slip off the moment I walk and the other the sole is horrible it's as if I'm walking bare foot on the ground, I am a loyal selfast shopper month on month if not week on week ... Therefore I know the quality that is sold by your stores and this most certainly was not it , I therefore took the shoes back to the store where the manager of the store had told me I should have worn it indoors before wearing it out.There's nothing she can do, taking into account I am a loyal shopper every month without fail at this store (which she acknowledged before I even mentioned anything). The area manager had also sent a "whatsapp'' to her saying that it's not reason enough to return the product ...(I didn't ask for a refund as I was considering that ,that would have been a sale being lost I had asked for other items in exchange instead, which wasn't even a consideration) .... I even asked the manager can we call the area manager as I would like to speak to him she said no he was driving, understandable but what caused even more frustration was the fact that he could not take a call but was able to type out a full on message over WhatsApp ... Selfast management services was absolutely pathetic... Furthermore to that I had asked your store manager Mona " would this mean we should not support selfast anymore as they would rather lose a loyal customer who shops month on month at the store than to actually give me customer service" her response was '' let me be quiet ''

She than said the area manager was on his way ... I had waited at the store but due to me being in a hurry I had to leave ... I then asked if I could please have the area managers name as I would like to call him ...she refused to give me his name ,as a manager if you going to be hiding behind WhatsApp you shouldn't be in that position...however I respected that they were not allowed to give out information I than I asked her to take my details down (which was someone you'd expect one of your store managers to do before a customer can even suggest it ) she took my number didn't even bother to ask my name and 72 hours later not even a message from the management team. I considered the brand and cost but did they consider my time ? not even the slightest bit Selfast management team is absolutely useless , no sense of communication skills let alone customer service.