bad treatment-Beatrice(selectonline ***)

On the 08/09/2015 Time(15:59) I received a call from select online from a lady who was very rude to me from the minute i picked up my phone.She asked (in a shouting voice full of attitude) that why didn't I pay for the credit car.I tried explaining to her that my daddy has passed away one day ago and that my mind is totally shattered and that i will pay by the end of the month. She raised her voice to me saying that that's not an excuse \ Was your father dead last month too because you did not pay?"I was so shocked and my heart was broken"