Disappointed in SEESA – Charged for Undelivered Services and Ignoring CPA Rights

I signed up with SEESA to help review POPIA, PAIA, and CPA policies for my startup. I paid in full, expecting actual documents or meaningful service. Instead, I received a generic certificate — and that’s it. No reviewed policies. Nothing useful.

I canceled the service within three business days of payment, well within the 5-day cooling-off period allowed by the Consumer Protection Act (Section 16). SEESA even confirmed in writing that a refund would be issued.

Now they’ve changed their story, trying to enforce a “cancellation period” and bill me until the end of August — for services they never delivered. This goes against their own signed contract and South African consumer law.

I’ve made every effort to resolve this fairly. If I don’t receive the refund, I’ll be taking this further through the NCC, CGSO, and Small Claims Court.

Very disappointed. Be cautious before signing anything with them.