Spectacular service at Seemanns Randburg

I have been addicted to nibbling Seemanns Bockwurst whenever I feel like a snack and buy and freeze 10 to 15 kilos at a time. I bought last week and found them to be quite awful and was ready to dump the lot. I sent a moan email to Seemanns Randburg about lack of consistency, expecting nothing, but received a phone call, asking me to return the purchase, which I did. They not only refunded me the full amount, even more because I had received a pensioner's discount on my purchase, but also replaced about half the Bockwurst (all they had at the time); plus they gave me a bottle of honey and a box of sweet pastries. I'm still reeling from shock, few businesses have ever in my life treated me so well and been so friendly. Mega-kudos to Seemanns Randburg!!!