GS
Gary S

1 reviews | Active since Mar 2009

04 Sept 2019, 13:35

Seef Randburg, Your Estate Agent from Hell

As this is a business that does not respond, I hope that my experience will help others from making a really unwise choice when using Seeff, in particular Seeff Randburg. We recently sold a sectional title property using Rowena Ridden from Seeff Randburg and I can honestly say that Rowena's behavior towards her clients is below disgusting. She from the very onset of the sale was extremely rude when eventually she found a buyer and we had to sign the OTP. Her excuse was that she had a difficult buyer and this meant that she felt obliged to trample on our rights as sellers ion a number of issues regarding the property. Furthermore, she misrepresented and blatantly **** about clauses she claimed were in the OTP which were omitted and subsequently caused a financial loss to us. When calling Rowena to complain she became aggressive and belligerent and refused to intervene for an error and omission she had made - her response was, yes I ****, but there is nothing I can or will do about it, you must deal with it. On sending my complaint to the sales manager, there was absolutely zero response, I have escalated my complaint to the chairman of Seeff, but I also do not expect a response.

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Replies (4)
Seeff Properties Randburg
Seeff Properties Randburg's reply04 Sept 2019, 14:00
Official
Dear Gary,
We are sorry to hear that you didn’t have a good experience. 
Please send us an email with your contact details in order for us to give you a call. 
We are looking forward to being in touch.
***
Seeff Properties Randburg
Seeff Properties Randburg's reply04 Sept 2019, 14:00
Official
Dear Gary, We are sorry to hear that you didn’t have a good experience. 
Please send us an email with your contact details in order for us to give you a call. 
We are looking forward to being in touch. ***
Seeff Properties Randburg
Seeff Properties Randburg's reply04 Sept 2019, 14:01
Official
email address: randburg @ seeff . com
GS
Gary S's update04 Sept 2019, 14:24
Reviewer Update
Thanks for the boiler plate reply - exactly the same as used on Google reviews - which really goes to show how seriously to take your customer complaints. I have sent my complaint to you and did not get any response. Please ask Detmar Nuttall to check his emails.