Poor quality furniture and pathetic customer service

I bough a bedroom suite last year around May. A few months down the line, the dresser started peeling off at the bottom. I first wrote a complaint on their Instagram page and no one responded. I then sent an email to the sales person who asked me to send him pictures on whatsapp which I did and there was no response. A month went by and I was reffered to Nombulelo. She sent for the dresser to be collected after a lot of back and forths and passing the bug. When the dresser was returned I was not happy with the repairs and plus there were additional damages to the dresser. She told me that the initial damages were caused by water which is not covered under the warranty. I don't understand why sedgars would repair damages that are not covered in the first place. I lodged a complain with Nombulelo about the poor workmanship plus the additional damages. She instructed me write a formal email which I did and over a month later I still did not hear a word from Nombulelo. I followed up with her and that's when she told me that she would escalate the matter. A week later still there's no word then she tells me she's arranging for the delivery for the same dresser and I told her if she's not bringing a replacement then she mustn't bother. She then said she was escalating the matter. To this day I still have not heard a word from Sedgars. I wasted my hard earned money for poor quality furniture which cost me an arm an a leg... I should have just bought something cheap coz it would make perfect sense if it started to deteriorate.