Horrible customer service and still waiting for a delivery

<p>I purchased a bedroom suite and mattress from Sedgars Boskbrug two weeks ago. I was guarenteed that all items are in stock and I scheduled delivery for the week I was on leave. The delivery was scheduled for the Wednesday. The day before delivery the sales consultant phones me to tell me they are struggling to find stock of the mattress and that it will only be delivered two days later on the Friday. They deliver the bedroom suite on time but one pedestal has to be replaced because of water damage, I am again assured that this will be delivered with the mattress on Friday. So Friday comes and I wait the whole day and in the afternoon I phone the store to enquire about the delivery and the response was "Sorry we meant to phone you, all deliveries are cancelled because of the protests. It is rescheduled for tomorrow (Saturday)". So the next day I again drive through (50km) to accept the delivery. In the afternoon when it hasn't arrived I call the store only to hear the person that assisted me the previous day was mistaken, they do not deliver on weekends, it will only come on Monday. So now I have a problem. My leave is over and I do not work or currently stay anywhere close to the delivery address to accept the delivery come Monday. I plead with my boss to get an extra day of leave, I call them Monday morning early and I am assured the delivery will come through the same day. The afternoon I call them again only to be told they could not schedule it in as part of their deliveries for Monday, it will come Thuesday. </p> <p> </p> <p>NOW I AM REALLY ****ED. I have had to drive 50km there to wait for a delivery on 4 seperate days only to waste my whole day and drive 50km back. Now they ask me to do the same thing for a 5th day? </p> <p> </p> <p>Thuesday I went there, called them early in the morning and the sales consultant is on his day off. Somebody else assists me in checking the system and my delivery was NOT scheduled. I ask her to please schedule it for the same day as this is the very last day that I can be there to accept the delivery. She said she will call me back. She never did. I follow up a few hours later and ask to speak to the store manager. She said she is aware of the situation and is trying to sort everything out and she will call me back.... and she never did. So I called her back and she told me at 16:10 that they have managed to load the mattress onto the truck and it will be delivered, even if it is late, still on the Thuesday. I waited until 21:00 and the delivery never came. I needed the mattress to spend the night there but then I had to try and find reasonable accomodation for the night at 21:00, which is impossible. So I drove the 50km back home. </p> <p> </p> <p>In total they have cost me two days of leave I had to take extra (3+ if they do eventually decide to deliver), petrol for the 5 days of driving through (that is a full tank @ R 500 and still counting, almost R 100 in airtime for having to follow up with them multiple times a day, and around 32 hours of my life just waiting for them. </p> <p> </p> <p>The service and lack of communication from their side is appalling. They will NEVER get my business again. I would warn everyone to stay away as this seems to be a trend with the Sedgars brand. </p>