Bad Service - Delivery of incomplete Product

<p>On 15 December i paid for the final instalment for a bedroom suite, i was happy and thrilled . I was promised that it would be delivered on the 16th of December but that didnt happen , I was promised another delivery date and that didnt happen eventually the bedroom suite was delivered and once again I was filled with joy (temporarily) . To my surptise the bedroom suite was incomplete as it did not have a mirror attached to it but then the deliovery team told us that they had forgotten it at the warehouse and would bring it the next day . I called them the next day and i was rudely told , did the sales consultant not talk to you , it is not our problem . I called the sales consultant Fezile who then informed me that he wasnt aware of what happend but he'll investigate . He called me the next day to say actually the warehouse had mirrors but they had all been shattered and they will be replaced and i will have my mirror by 30 December 2016 (at the latest) . This did not happen , non-delivery and breaking of promises has been a trend , i let it slide and i called on the 31st of December where the consultant Fezile apologized once again and said he was unfortunately not at work on the day and he should have called but he apologises. He then promised to call me on the 3rd of January when the factory opens and he would personally ensure i get feedback , that day has now come and gone . It is now 5 January just over 2 weeks after purchasing this once dream bedroom suite which i cannot stand to look at because i thin k of the amount paid and how it looks incomplete , added to that the delivery people nor did the sales rep Fezile issue us with a slip to prove payment and delivery of goods. I am highly dissapointed in Sedgars Boksburg considering it sells high end furniture but the service is of a substandard nature. Funny how after my purchase i went onto the segards Facebook page and it has a numbner of complaints regarding service. Can i please get directed to a senior person to resolve this as i cannot take being given emoty promises and i am always the one having to call and follow up as if I am the service consulatant i am highly dissapointed and would urge anyone to be cautious or at most avoid dealing with sedgars ....they have good furniture but terrible service and have absolutely no regard for customers. I really was initially ahppy to do business with sedgars but now i wish i could just erase them from my memeor , i want a complete bedroom suite or my money back .</p>