Bad customer service from management

<p>Bought a bedroom suite for R20000 on sale in June 28 2016, September 13 2016, it broke. The shop did not want to replace, but opted for fixing. I agreed, then came and exchange that was not communicated after weeks to a month if not 2. I insisted on my furniture fixed as promised which they claim they did. A week later same problem persisted Now l am told that they want to fix again. I requested for my money back which they are not keen on paying. </p>