SED Partners. What excuse can i use next??

SED Partners After my geyser leaked water i had my Insurance assign me a contractor to come out and replace the ceiling. The Company SED Partners contacted me on Monday and we agreed to it that they will be at my place on Wednesday 9:30am and then on the Friday again. On Wednesday after waiting for them to show up for a several hours i gave them a call. The response from Ettienne was that they had to reboot the system so they could not get someone to fix the ceiling. After complaining that it is unacceptable for me to phone them and asking "if" they are still going to show up Ettienne then said he will phone me later that day to make new arrangements with me. No call back from him that day. I then tried to phone SED Partners on Thursday with no luck. I then turned to my Insurance to get me a new Contractor. My insurance phoned me and said that she spoke to SED Partners and they will fix the ceiling on Friday Midday .

Email from Lady who allocates the Contractors. Please note that I spoke to Artier from SED Partners who confirmed that they will be assist with the repairs tomorrow on the 08th October 2019 midday . We apologise for the delay on your claim . @ SED Partners Please make contact with the client to confirm the appointment date for tomorrow .

Ettienne then phoned me and said that he will phone me on Friday at 10am to confirm that they will be at my place midday. Friday at 13:30 i eventually got hold of Ettienne. He then asked ME have i decided yet when they can come and fix the ceiling. I said to him that he was suppose to phone me the morning to confirm for them to come. He then played it out that I was the one that misunderstood him. At that time i decided to cancel SED Partners and get someone that actually wants to do business.

They never answer the calls. They never communicate. They never stick to one story. They never stick to the plan. Your problem is YOUR problem. Ettienne has the worst excuses and thinks that when he says "i apologize for .... " that everything is just okay.

Its easy - give me a date and time. Come fix my problem.

I never complain about bad service but these guys are a joke and i dont want anyone to be played like a Yo-yo like i was.