****ty Customer Service + Return policy on batteries.

****ty Customer Service + Return policy on batteries.

Problem with a garage motor door battery!!! 12 Jan 2023 I drove all the way from Pinetown to Overport/Musgrave store to buy remotes, receivers and a garage door motor battery.... the sales lady (Karen) hands me a 12v battery...i pay R330 and take it home to Pinetown...upon installation i learn that my system take 2x 2.3amp 12v batteries... i dont think much of it and plug the 12v any ways...loadshedding, garage wont open. On Sat 15th, i take it back with receipts to exchange it for the right ones.... to my surprise they refused to take it back, although i felt i was not fully advised/ assisted with the purchase, I partially took responsibility for the mistake and left. 16th i came back to buy the 2 new correct size batteries at R325 each. I get home, plug them in... loadshedding hits... garage doesnt work.... i pull them out to test by shorting it (hitting neg + pos terminal) and no spark.... i change batteries with the other garage motor that's working fine to check if its not the charging system on my motor, still nothing.

18th i go back the store again.... Karen tests the battery, there's no power and tells me she must book it in with supplier to check. They cant give me a refund or another battery coz its policy. A battery sold to me 2days ago.... To then i recall that she didn't test them before giving to me and when i ask, she says she ddnt have to and doesnt see how that would have helped. To my surprise Karen is the salesperson but there's nobody superior in the whole Head Office branch. Not a supervisor or store manager, i need to call the customer helpline....which wasnt answered. none of the numbers were picked up, including the one i was told is the store manager. I work with customers and policies, that's why businesses employ supervisors and managers to make such decisions. from my house to the store, its 35km round trip to the Musgrave Store, I've been to the store 4times already and I must still go back to fetch the battery after it comes back from the supplier. The petrol, time, money and energy spent/ wasted is just not worth it. Someone could have used their brain and Ubuntu to assist me on this and I would have to drag the business here to **** all over it. The nerve of the saleslady to still want to sell me another battery instead yet she wont exchange this one!!! There's nothing wrong with having a policy but that's why there's managers to apply their minds and use their discretion. There is also a small part of me that felt "coz im young and black and she's white"coz ive seen how they treat muslims, indians and whites that came into the store.....but hey, keep your store and goods, ill remember to stay away next time.

A R650 purchase has cost me over R2000 in gas, travelling time, short time getting to work late, etc