LZ
Lawrie Z
1 reviews | Active since Aug 2022
18 Mar 2023, 15:57
Service from Hyper Security Store Gateway
I have taken my Umarex .50 HDP in to Security Hyperstore, Gateway no less than 5 times due to all the gas instantly discharging upon firing a round. This problem manifested itself right from the outset of my purchase. They have been unable to sort the problem out. I am asked to pay R150 for each & every book in . I am told that the O ring needs to be replaced and that these are not covered in terms of the Warranty. I want my money back alternatively a pistol which is not defective which they refuse to oblige me. I consider the actions to be unprofessional, ********* as well as immoral. It is now my intention to take them to the Small Claims Court to obtain justice on the grounds of morality and ethics. I would most certainly not recommend that anyone uses Hyper Security Store, Gateway .
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Replies (2)
Security Hyperstore's replyOfficial
18 Mar 2023, 18:40Dear Lawrie Z
I'm really sorry that you have experienced the need to replace the O rings on multiple occasions. As you may know the air pistol has multiple parts, that requires some maintenance and will last longer if they are properly cared for.
Your model is no different - Normal wear parts viz. O-rings and seals are not covered under warrantee.
Kindly drop me a message on the Customer Care WhatsApp *** and i will gladly have a colleague save you a trip to us (within the Durban area) to further assist you with the gun maintenance - at no charge. And if its found that the gun is defective within the terms of the warrantee, we will gladly replace you.
Take care
Ahmed
I'm really sorry that you have experienced the need to replace the O rings on multiple occasions. As you may know the air pistol has multiple parts, that requires some maintenance and will last longer if they are properly cared for.
Your model is no different - Normal wear parts viz. O-rings and seals are not covered under warrantee.
Kindly drop me a message on the Customer Care WhatsApp *** and i will gladly have a colleague save you a trip to us (within the Durban area) to further assist you with the gun maintenance - at no charge. And if its found that the gun is defective within the terms of the warrantee, we will gladly replace you.
Take care
Ahmed
Best regards,
Security Hyperstore's reply18 Mar 2023, 18:40
Official
Dear Lawrie Z
I'm really sorry that you have experienced the need to replace the O rings on multiple occasions. As you may know the air pistol has multiple parts, that requires some maintenance and will last longer if they are properly cared for.
Your model is no different - Normal wear parts viz. O-rings and seals are not covered under warrantee.
Kindly drop me a message on the Customer Care WhatsApp *** and i will gladly have a colleague save you a trip to us (within the Durban area) to further assist you with the gun maintenance - at no charge. And if its found that the gun is defective within the terms of the warrantee, we will gladly replace you.
Take care
Ahmed
I'm really sorry that you have experienced the need to replace the O rings on multiple occasions. As you may know the air pistol has multiple parts, that requires some maintenance and will last longer if they are properly cared for.
Your model is no different - Normal wear parts viz. O-rings and seals are not covered under warrantee.
Kindly drop me a message on the Customer Care WhatsApp *** and i will gladly have a colleague save you a trip to us (within the Durban area) to further assist you with the gun maintenance - at no charge. And if its found that the gun is defective within the terms of the warrantee, we will gladly replace you.
Take care
Ahmed
Best regards,
LZ
Lawrie Z's updateReviewer Update
23 Mar 2023, 12:15I have sent you a reply on Whatsapp which you have not opened or listened to. I am proceeding with litigation next week. My msg to you explains the ratio desidento of this matter
LZ
Lawrie Z's update23 Mar 2023, 12:15
Reviewer Update
I have sent you a reply on Whatsapp which you have not opened or listened to. I am proceeding with litigation next week. My msg to you explains the ratio desidento of this matter